Reference

How tmk4d Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet or Boost, and use our lobby — and how we keep that data secure.

Account data protectedLocal payment privacyNo third-party data salesYour right to access or deleteContact us at any time

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

tmk4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with tmk4d, we collect the details you provide — your name, contact number, email address, and the account wallet you link for deposits and withdrawals. This covers payments made through Touch 'n Go eWallet, Boost, and GrabPay, as well as DuitNow and FPX

1
transfers. We also log technical data: device type, browser session, and IP address, which helps us detect unusual account activity and keep your wallet secure. We do not collect this data to sell it. We use it to verify your identity, process your transactions, and respond
2
to any account queries you raise through our live chat or support line. Where we share data with payment processors — such as the networks behind Touch 'n Go eWallet and GrabPay — it is strictly to complete your transaction. Third parties we work with are
3
contractually bound to handle your data only for the purpose we specify. Access to and use of the platform depends on local law and is available only where local law permits. If you are in Kuantan or anywhere else in Malaysia, the same policy applies to
4
your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to review what data we hold on your account, request a correction, or ask us to delete your information, you can reach our support team through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt as soon as your query reaches us.

Live Chat Open live chat directly from the lobby page. Our team handles account data requests, including access and deletion queries, through this channel.

Email Support Send your privacy request to our support email. Include your registered account name so we can locate your data record without delay.

Account Settings Some data updates — like your linked e-wallet number or contact details — can be changed directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply practical, account-level controls to keep your personal information contained and accurate. Payment data connected to your Touch 'n Go eWallet, Boost or GrabPay transactions is encrypted in transit and is never stored in plain text on our servers. Here is how the key areas of data management work on this platform.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these through your device browser settings at any time.

Account Security

Login requires OTP verification sent to your registered mobile number. Any new device access triggers a re-verification step before your account wallet becomes active.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You may request early deletion where law permits.

Who to Contact

Address all data access, correction or deletion requests to our support team via live chat or email. We confirm receipt and process requests in line with applicable regulations.

Common Questions About Your Privacy on tmk4d

These are the questions we hear most often about how we handle personal data, account records and payment details. If your question is not here, live chat can connect you to someone who can answer it directly.

We collect your name, email address, phone number and the payment method you register — for example, your Touch 'n Go eWallet or GrabPay account details — along with basic device and session data.

We share data only with the payment processors needed to complete your transactions, such as the networks behind Boost and DuitNow. They are not permitted to use your data for any other purpose.

Contact our support team via live chat or email with your registered account name. We will locate your data record and provide a summary within the timeframe required under applicable law.

Yes. Submit a deletion request through live chat or support email. We will process it in line with local law — some records may need to be retained for a defined period before full deletion.

All payment data — including transactions made via Touch 'n Go eWallet, Boost or GrabPay — is encrypted during transfer. We do not store full wallet credentials in a readable format on our systems.

Reach out to our support team immediately via live chat. We will investigate, inform you of our findings, and take corrective action where the data has been handled outside this policy.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoJackpot Lobby Infotmk4d Glossary

How tmk4d Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Data

Cookie Use

Account Security

Data Retention

Who to Contact

Common Questions About Your Privacy on tmk4d

01 What personal data does tmk4d collect when I open an account?

02 Does tmk4d share my data with other companies?

03 How do I request a copy of the data tmk4d holds on me?

04 Can I ask tmk4d to delete my account data?

05 How does tmk4d protect my payment data when I deposit via e-wallet?

06 What are my rights if I think my data has been misused?

Privacy Policy

Related pages

Related pages