Reference

What Governs Your Account on tmk4d

These legal terms set out the rules that apply when you open and use a tmk4d account, including how your data is handled, what actions are permitted, and how disputes are managed.

Account Eligibility RulesData Handling & PrivacyPayment Terms — Touch 'n Go eWallet, Boost, GrabPayIntellectual PropertyGoverning Jurisdiction
tmk4d What Governs Your Account on tmk4d
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If a term is unclear, if you need to query a specific account decision, or if you want to submit a formal request regarding your personal data, there are direct channels available. Our support team can route legal queries to the right handler. Players in Kuantan and across Malaysia use the same contact paths — there is no regional split.

Live Chat Reach the support team directly through the live chat icon in your account dashboard. Suitable for account queries, term clarifications and initial dispute notices.
Email Support Send formal legal queries or data requests to our support email address listed in your account profile. We acknowledge all legal emails within one business day.
Account Help Centre The Help Centre in your account panel covers account-status questions, payment holds linked to verification, and steps for submitting a formal complaint.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

Your personal information — name, contact details, payment account identifiers for Touch 'n Go eWallet and GrabPay — is collected only to verify identity and process transactions. We do not sell your data to third parties. SSL encryption covers all data in transit between your device and our servers, whether you are on mobile or a desktop browser. Account security relies on a one-time passcode step during login from an unrecognised device, adding a direct barrier against unauthorised access.

Data Retention

We keep your account data for as long as your account is active and for a defined period after closure, in line with standard financial record obligations for Malaysia accounts.

Cookie Policy

Cookies on tmk4d track session state and payment-flow continuity — not your browsing outside this site. You can manage cookie preferences from your browser settings at any time.

Account Access Control

All logins from a new device trigger an OTP sent to your registered number. This applies whether you access via mobile or desktop — there is no bypass for this step.

Data Request Process

To request a copy of your stored data or ask for account data to be deleted, contact support via email with your account ID. We process verified requests within a reasonable timeframe.

Your Legal Questions, Answered Clearly

The questions below cover the scenarios that come up most often around account eligibility, data rights, payment disputes and how our legal terms actually work day-to-day. If something specific is not covered here, contact support directly.

Eligibility depends on local law in your jurisdiction. You must confirm that accessing and using this platform is lawful where you are located in Malaysia before opening an account.

Accounts that fail verification checks are suspended until the correct documents are provided. Pending withdrawals via Boost or GrabPay will be held until verification is complete and passed.

Yes. Send a data access request to our support email with your account ID. We will confirm receipt and provide your stored data within a reasonable period after verifying your identity.

Raise a formal dispute through live chat or support email within 14 days of the decision. Include your transaction reference and the specific term you believe was applied incorrectly.

We may update these terms when required. The version shown on this page at the time of any relevant action is the binding one. Continued use of your account after an update counts as acceptance.

We store only the identifiers needed to route your payment correctly — not full wallet credentials. Data in transit is encrypted via SSL at all points between your device and our system.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.